Legal & Policies

1. Terms & Conditions

Introduction:
By using BluFone’s services or website, you agree to these Terms & Conditions. Please read them carefully before using our services.

Services Provided:

• BluFone provides AI-based receptionist services, including call answering, enquiry handling, booking management, and call summaries.

• We do not provide legal, medical, or financial advice.

User Responsibilities:

• Users must provide accurate business information (contact numbers, calendar access, service details).

• Users are responsible for maintaining the security of their accounts and credentials.

Payment & Fees:

• Monthly subscription fees apply according to the plan selected.

• All payments are non-refundable unless otherwise agreed in writing.

Limitations & Liability:

• BluFone is not liable for lost business, data, or revenue resulting from missed calls or service interruptions.

• We aim for 24/7 service but do not guarantee uninterrupted or error-free service.

Termination:

• We may suspend or terminate services for breach of terms or non-payment.

• Users may cancel at any time via their account or by contacting support.

2. Privacy Policy

Data Collection:

• BluFone collects call data, calendar entries, and service-related information necessary for AI receptionist functionality.

• Personal data is collected only for the purpose of providing services and will not be sold to third parties.

Data Use:

• Call recordings, transcripts, and summaries are used solely to provide and improve the AI service.

• Calendar integration data is used only to schedule appointments accurately.

Data Security:

• We implement appropriate security measures to protect your data, including encryption and secure servers.

User Rights:

• Users can request access, correction, or deletion of their data.

• Data retention is limited to the period necessary to provide services.

3. Disclaimer

• BluFone provides automated AI services for business communication.

• While the AI is designed to be accurate and helpful, we do not guarantee that it will perfectly capture all call information or prevent lost opportunities.

• Users should monitor AI interactions and verify critical information.

• BluFone is not responsible for any business losses caused by reliance on AI communications.

4. Cookie Policy

• BluFone’s website may use cookies for analytics, functionality, and user experience.

• Cookies do not contain personal information unless explicitly provided by the user.

• Users can manage cookie preferences in their browser settings.

5. Intellectual Property

• All content on BluFone’s website, including text, graphics, logos, and AI technology, is the property of BluFone and protected by copyright.

• Users may not reproduce, distribute, or use content without permission.

6. Governing Law

• These policies are governed by the laws of England and Wales.

• Any disputes will be subject to the exclusive jurisdiction of English courts.

7. Contact

For questions about these policies or your data, contact:

BluFone Support
Email: info@blufone.net

At BluFone, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

Information We Collect

We may collect personal details like your name, email address, phone number, and browsing data when you interact with our website.

How We Use Your Information

We use this information to:

• Provide services and customer support

• Improve your user experience

• Send relevant updates or marketing materials (with your consent)

Data Security

We implement security measures to protect your information from unauthorized access.

Cookies

We use cookies to enhance your browsing experience and analyze site traffic.

Your Rights

You can opt-out of marketing communications or request to access, update, or delete your personal data at any time.

Contact Us

For questions about this policy, email us at: info@blufone.net